Service Commitment

24-hour worry free service

1. One day response system: troubleshooting efforts should be controlled to be completed within 24 hours.

2. Dual supervision system: The general manager and marketing manager are responsible for dual supervision, providing green channels for services such as human, material, financial, and technical guidance on accessory supply.

3. Three minute response system: Service personnel are required to contact customers within 3 minutes of receiving a dispatch order instruction.

4. Accessory supply guarantee system: Upon receiving a customer's call for a malfunction, arrange timely shipment and supply of accessories within 24 hours.

Service Network: We operate nationwide service outlets and provide seamless and fast services to our customers.

Service management mode: customer-centric, maintenance service, fast service, follow-up service, and accessory management service. Communicate information and track the entire process.

● Value added services:

① Provide year-round rolling training for operators.

② Regular follow-up monitoring of equipment.

③ Technological upgrades.

● After sales service procedures

● Pre sales service:

① Help customers understand the performance, specifications, characteristics, etc. of the equipment.

② Satisfy customer inquiries, assist customers in formulating usage plans and conducting feasibility analysis.

● In sales service:

① Free training for equipment operators and maintenance personnel.

② Guide the installation method.

③ Delivery to your doorstep, handling transportation on your behalf.

● After sales service:

① Provide 24-hour service hotline consultation.

② Continue to train, operate, and maintain personnel for customers.

③ Regularly visit customers to understand the operational status of equipment.

④ Ensure the supply of accessories.

⑤ Accept user complaints and promptly handle them.

⑥ Pay attention to information feedback.

⑦ Establish regular customer product usage records.

⑧ Lifetime supply of accessories.